Grand Hotel

Both the outdoor and heated indoor pools are located on the 2nd floor and are open from 9 a.m. - 11 p.m. daily. Children under 18 are not permitted in the pool areas without adult supervision. No lifeguard on duty. Proper dress is required and no glass is allowed in the pool area.

Airlines

• American Airlines.........1-800-433-7300
• Air Canada....................1-800-247-2262
• Delta..............................1-800-221-1212
• Northwest.....................1-800-225-2525
• United............................1-800-241-6522
• US Airways....................1-800-428-4322
• Spirit Airlines.................1-800-772-7117

Amenities

• Forget somthing? Our hospitality promise means that we can provide shampoo, conditioner, lotion.

ATM

• An ATM machine is available in the Hotel Lobby.

Baby Cribs

• Dial 0
• Baby Cribs are free to our guest upon request and are available on a first-come first-served basis.

Banquets & Catering

• Dial 680
• The hotel offers banquet and meeting facilities for business meetiings or special occasions. Please contact our sales office for expert assistance.

Breakfast/Room Service

• Dial 682

Car Rental Agencies

• Alamo...................1-800-GO-ALAMO
• Avis.......................1-800-917-2847
• Budget..................1-800-466-3964
• Dollar....................1-800-900-4000
• Enterprise.............1-800-736-8222
• Hertz.....................1-800-654-3131

Check In/Check Out

• Dial 0
• Check-In begins at 4 p.m. and Check-Out time is 11 a.m. If your scheduled departure does not coincide with our check-out time, please contact Guest Services where every effort will be made to accommodate you. 

Credit Cards

• We accept American Express, Visa, Diner's Club, Discover, and MasterCard.

Doctors/Medical Facilities/ Drugstore

• Dial 0
• Contact the Guest Services Desk for Assistance.

Emergency - Fire

• Dial 88 + 911
• This hotel is fully equipped iwth modern fire prevention devices. For your additional safety, please familiarize yourself with the fire alarm locations, exit routes and fire safety guides. This information is posted o the back of each guest room door Please also see the "Fire and Safety Information" section of the directory.

Food & Beverage

• Buona Vita Pizza..............Dial 1-8
• Java Beach Cafe..............Dial 187
• Blue Palama Pool Bar......Dial 270

Medical or Otherwise

• Dial 88 + 911
• In the event of an emergency, please ocntact the Guest Services Desk or touch 9 + 911.

Executive Offices

• Dial 0
• Our executive staff is readily available for assistance or to answer any questions you might have. The office is open Monday through Friday 9:00 a.m. to 5:00 p.m. or you may contact the Front Desk and ask to speak to the Manager-on-Duty.

Exercise Room

• Open 6 to 11. Must be 16 years or older.

Fax & Photocopy Service

• Dial 0
• Facsimile (FAX) and photocopying services are available 24 hours a day at the Front Desk. The hotel fax number is 410-289-7591. Incoming faxes are free, outgoing faxes are $1.00 per page.

Florist

• Dial 0
• Please contact the Guest Services Desk for information regarding local florist.

Front Desk

• Dial 0

General Manager

• Dial 0

Golf

• Dial 0
• Please contact the Guest Services Desk for information regarding golf courses.

Guest Laundry

• Dial 0
• Coin-operated guest laundry is available on the 8th floor.

Guest Services

• Dial 0
• Our Guest Services team is here to make your stay a more pleasant and enjoyable experience. PLease contact them to assist you with transporation needs, babysitting services, sightseeing activities, dining recommendations, golf and other recreational activities. 

Guests with Disabilities or Special Needs

• Dial 0
• This hotel is committed to provide accessible facilities for travelers with disabilites. If you encounter barriers during your stay, please contact the Manager-on-Duty.

Housekeeping

• Dial 0
• Contact our housekeeping staff to assist you with early room make-up service, extra linens, towels, pillows, blankets, and any toiletries you may have forgotten. After 5:00 pm. 

Ice & Vending Machines

• Ice machines are located on each even floor near the elevators. Soft drink machines are located besided the ice machines on all floors.

Internet Access

• Dial 0
• Wireless internet access is available throughout the hotel.

Lost and Found

• Dial 0
• For articles lost or found, please contact Housekeeping.

Mail and Messages

• Dial 0
• Incoming mail and messages may be picked up at the Guest Services Desk. Outgoing mail can be left at the Guest Services Desk. Mail pick-up is at 9 a.m. For your convenience, we offer a message light on your telephone; please dial 6540 to retrieve your message.

Maintenance

• Dial 0
• For room repairs or malfunctions, please contact the Guest Services Desk.

Manager-on-Duty

• Dial 0

Newspapers

• Are available in the porte cochere at the front of the hotel. 

Parking

•  Complimentary parking is available for all registered hotel guests, parking passes will be given out at the Front Desk. The hotel cannot be responsible for items left in vehicles on the hotel property.

Places of Worship

• Dial 0
• Information is available for religious services for all denominations. Our Staff will be glad to offer a complete listing of nearby churches and temples as well as schedules and directions. 

Reservations

• Dial 0
• Reservations can be made by our Reservations Department.

Rollaway Beds

• Dial 0
• Rollaway beds are available by special request through the Guest Services Desk for a nominal fee. The number of rollaway beds is limited and provided on a first-come, first-served basis. 

Safe Deposit Boxes

•  Personal safes are provided in each guest room, and will cover up to $10,000 of loss. A nominal charge of $1.50 per dday is added to your account for this convenience. Upon request, this charge can be removed at check-out. 

Spa

• (410) 289-4066
•  Acqua Day Spa is located in the hotel. Call (410) 289-4066 for an appointment. 

Swimming Pool

• Both the outdoor and heated indoor pools are located on the 2nd floor and are open from 9 a.m. - 11 p.m. daily. Children under 18 are not permitted in the pool areas without adult supervision. No lifeguard on duty. Proper dress is required and no glass is allowed in the pool area. 

Taxi Service

•  Please contact the Guest Services Desk for taxi and limousine services.

Telephone

• For dialing instructions, please see the information plate on your telephone or in the Telephone Dialing Instructions section of the directory. If you need assistance, please contact the Guest Services Desk.
• Local calls.....................$0.50
• Long Distance Calls.....Cost of Call + 45%
• International Calls.......Cost of Call + 45%

Wake-Up Service

• Dial 0
• Please notify Guest Services to arrange a wake-up call. For your convenience, each guest room is equipped with an easy-to-set alarm clock radio.

Making your stay a complete success is our goal. Just let our Manager-on-Duty or Guest Services Representatives know if any part of your stay is not satisfactory and we will try to make it right. Our Manager-on-Duty is always available to assist you in any manner possible ( Dial "0" for Manager-on-Duty).

We are confident that the accomodations and services we offer will meet and exceed your expectations. Please relax and enjoy your visit.

It is a pleasure to have you as our guest.

Yours in Hospitality, The Grand Hotel Management Team

Do Not Disturb Policy

• If your room has a "Do Not Disturb" sign on the door, to respect your privacy, we will not service your room today.  If you need additional towels or guest supplies, please call the Front Desk and we will be happy to deliver them to your room.

Hair Dryer

• Located on the wall in the bathroom.

Iron & Ironing Board

• Located in the closet area.

To Operate the Heating and Air Conditioning

• Please set the thermostat to the desired temperature.  Ensure that the unit is turned on to your desired function (either heat or air conditioning).

To Operate the Coffee Maker

• The coffee maker is located on the counter.  Please follow the instructions located on the coffee system.

Room to Room

• Dial Room Number

Local Calls

• Dial 88 + Telephone Number
• Please consult the phone book for local exchanges. We are in the 410 area code. All other calls are considered Long Distance.

Long Distance Calls

• Dial 88 + 1 + Area Code + Telphone Number

International Direct Call

• Dial 88 + 001 + Country Code + City Code + Number

Toll Free Numbers

• Dial 88 + 1 + 800/888/866/887 + Telephone Number

Local & Long Distance Information

• Dial 88 + 411

Emergency Assistance

• Dial 88 + 911 or 0 for Hotel Operator

Message Light

• Dial 6540 to listen to messages.

Other Information for Our Guest

• We are in the 410 Area Code

To place local calls please consult the phone book for local excanges

• Dial 88 + 410 + Telephone Number

To place call to exchanges outside the local calling region, but within the 410 Area Code

• Dial 88 + 410 + 1 + Area Code + Telephone Number

To place call to all other exchanges

• Dial 88 + 1 + Area Code + Telephone Number
• When dialing if you encounter a recording that indicates the call cannot be completed as dialed, please try again using the compainon Area Code or call the front desk for assistance. 

2........................ ABC - WMDT

3........................ CBS - WBOC

4........................ NBC - WRDE

5........................ FOX - FOX

6........................ CNN

7........................ MSNBC

8........................ CNBC

9........................ HLN

10...................... FOX NEWS

11...................... FX

12...................... NAT GEO

13...................... TBS

14...................... TNT

15...................... USA

16...................... COMEDY CENTRAL

17...................... SPIKE

18...................... SYFY

19...................... A&E

20...................... HALLMARK

21...................... TRUTV

22...................... HISTORY

23...................... DISCOVERY

24...................... FOOD NETWORK

25...................... HGTV

26...................... BRAVO

27...................... E!

28...................... LIFETIME

29...................... ANIMAL PLANET

30...................... ABC FAMILY

31...................... NICKELODEON

32...................... DISNEY

33...................... MTV

34...................... ESPN

35....................... ESPN 2

36....................... HBO

37....................... HBO FAMILY

Fire Safety Procedures and Evacuation Plan

The hotel is protected by the most up-to-date fire prevention devices and alarm systems.  Please make yourself aware of the emergency procedures listed here to further enhance your safety and security.

YOUR BEST DEFENSE AGAINST A FIRE IS TO PLAN AHEAD

• Read the fire evacuation plan, located on the back of the room door, carefully.
• Locate two exists nearest your room.  Be sure they are unlocked and unblocked.  Then count the doors between your room and exits so you'll have a reference point if it is smoky and dark.
• Locate the Fire Pull alarms on your floor.
• When you hear an alarm, ACT, do not simply investigate.
• If the fire is in your room, get out and close the door.  Alert your neighbors.  Once out, report the fire.
• If the fire is not in your room, leave if you can.  First, feel the door.  If it is cool, open it slowly and go to the nearest exit.  Crawl if there is smoke.  Fresher air will be near the floor.  Take your keys so you can go back if you can't use the exits.
• NEVER USE THE ELEVATORS DURING A FIRE.  They could stop at the fire floor.
• If your door is hot, do not open it.  Your room may be the safest place to be.  Seal all cracks with wet towels.  Shut off fans and air conditioners.  Signal from your window.  Call the fire department and wait to be rescued.

Safety Procedures

This hotel would like to offer the following suggestions that pertain to your personal safety:

Inside the Hotel

• Lock your door securely using all locking devices when you are in your room and always use observation port on door to identify all visitors.
• Before opening your hotel room door, ask for identification.  If your uncertain about anyone who comes to your door, call the hotel operator.
• Check to make sure balcony/patio glass door and connecting doors are locked.

Outside the Hotel

• Be observant and look around carefully before entering parking lots.
• If you are traveling in a vehicle, don't leave any valuables within view.
• If you see or hear suspicious activity around the hotel, please notify hotel staff members immediately.

Book Direct and Save!

How do I become a Grand Gold Member?

• To become a member you must book reservations with us directly at www.grandhoteloceancity.com.

How will I be designatd as a Grand Gold Member?

• Grand Gold Room keys

What's included for me?

• Loyalty Bag filled with goodies: Grand Gear, Restaurant and Amusement coupons, Outlet coupons
• 2 Complimentary bottles of water at check-in
• Various discounts off Rack Rate on direct on-line bookings October through May
• Complimentary upgrades based on availability at time of check in
• Complimentary early check in and late check out upon availability
• Access to exclusive discoutns and extensive savings to a variet of local restaurants and attractions ONLY available on-line when you book direct

Exclusive Grand Gold Club Savings at the following: 

• Higgins Crab House
• 45th Street Tap House
• Bull on the Beach
• Hooper's Crab House
• Buxy's Salty Dog Saloon
• Macky's Bar and Grill
• Seacrets Resort
• Shenanigan's Irish Pub
• Thrashers Fries
• Fractured Prune
• The Original Greene Turtle
• Fisher's Popcorn
• Jolly Roger Amusement Park
• Ripley's Believe It Or Not Museum
• And more...

Amenities

• Forget somthing? Our hospitality promise means that we can provide shampoo, conditioner, lotion.

Exercise Room

• Open 6 to 11. Must be 16 years or older.

Spa

• (410) 289-4066

• Acqua Day Spa is located in the hotel Call (410) 289-4066 for an appointment.

Swimming Pool

• Both the outdoor and heated indoor pools are located on the 2nd floor and are open from 9 a.m. - 11 p.m. daily. Children under 18 are not permitted in the pool areas without adult supervision. No lifeguard on duty. Proper dress is required and no glass is allowed in the pool area.

The Grand Terrace Restaurant
Breakfast Hours: 7am - 12pm
Dinner Hours: 4pm - 9pm

EPIC Bar and Grille
located on the lobby level 
Open Daily: 11am - 2am

Buono Vita Pizzeria 
located on the lobby level
Weekday Hours: 8am - 12am
Weekend Hours: 8am - 2am

Java Beach Cafe
located in our lobby area
Open 24 hours

Blue Palama Pool Bar (weather permitting)
located on the 2nd floor by the outdoor pool
Hours: 10am - 8pm 

Scoops Ice Cream Shop
located in the lobby area
Hours: 11am - 12pm

 

Breakfast Hours: 7am - 12pm
Dinner Hours: 4pm - 9pm

Weekday Hours: 8am - 12am
Weekend Hours: 8am - 2am